WEBSITE USER POLICY
1. Introduction
This Website User Policy (the “Policy”) governs access to and use of https://thirstymolecule.com (the “Website”), operated by Thirsty Molecule LLP (“Thirsty Molecule”, “we”, “our” or “us”). By accessing the Website, creating an account or placing an order, you agree to this Policy and the policies referred to in it. If you do not agree, please do not use the Website.
Thirsty Molecule LLP, GSTIN 27AATFC2693Q1ZF, has its business address at A 401, Raheja Serenity, Thakur Village, Borivali East, Mumbai 400066, Maharashtra, India.
2. Related Policies and Updates
Use of the Website is also subject to our Privacy Policy and Shipping, Cancellation and Replacement Policy, each available on the Website. We may update this Policy at any time. Changes take effect when posted on the Website, and continued use after posting constitutes acceptance of the revised Policy.
3. Eligibility
You must be competent to contract under the Indian Contract Act, 1872 to transact independently on the Website. A person under 18 years of age may use the Website only under the supervision of a parent or legal guardian who accepts this Policy and places any order on the minor’s behalf. Products are offered for delivery only within India.
4. Account and Checkout Information
You must provide accurate, complete and current information when creating an account or placing an order. You are responsible for safeguarding your credentials and all activity under your account. Notify us immediately at hello@thirstymolecule.com if you suspect unauthorised access. Account creation or guest checkout availability may depend on the Website settings in force at the time.
5. Permitted Use and Prohibited Conduct
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for lawful personal and non-commercial purposes. You must not introduce malicious code; attempt unauthorised access; interfere with security or operation; impersonate another person; submit false, misleading, abusive, defamatory or unlawful content; scrape, mine, harvest or systematically extract data without written permission; misuse promotions; conduct fraudulent transactions; or use the Website or its content in violation of law or third-party rights.
6. Product Information and Skincare Disclaimer
We endeavour to display accurate descriptions, ingredients, directions, prices, availability and images. Packaging, colour and presentation may vary, and Website images are illustrative. Product information may be updated without notice.
Our products and Website content are cosmetic and informational in nature and are not intended to diagnose, treat, cure or prevent a disease or replace medical advice. Individual results and skin responses vary. Read the label and ingredient list, follow directions, conduct a patch test where appropriate, and discontinue use if irritation occurs. Consult a qualified medical professional for persistent skin concerns, allergies, pregnancy-related questions or medical conditions.
7. Orders and Contract Formation
Placing an order is an offer to purchase. An automated acknowledgement confirms receipt but does not by itself guarantee acceptance. We may accept, reject or cancel an order because of stock unavailability, pricing or technical error, payment failure, suspected fraud, address or serviceability issue, policy breach or other reasonable operational grounds. If we cancel a prepaid order before fulfilment, the amount paid will be reversed to the original payment method, subject to payment-processing timelines.
8. Prices, Taxes and Availability
Unless the Website expressly states otherwise, displayed prices are in Indian Rupees and are inclusive of applicable taxes. The final payable amount is shown at checkout. Prices, offers and availability may change without notice. If an incorrect price or material product detail is displayed because of a genuine error, we may contact you for instructions or cancel the affected order before delivery.
9. Payments through Razorpay
Online payments are processed through Razorpay using the methods displayed at checkout. Payment processing is subject to Razorpay’s terms, privacy policy, banking-partner rules and applicable law. We do not currently offer Cash on Delivery. An order is treated as successfully paid only after payment confirmation is received. For a failed or pending transaction, customers should verify their bank or payment account and contact us with the order and transaction reference where assistance is required.
10. Shipping through Shiprocket
We use Shiprocket and its courier partners for shipment creation, delivery and tracking. Delivery is subject to pin-code serviceability, courier operations, accurate customer details and the Shipping, Cancellation and Replacement Policy. Customers can track eligible orders through their registered Website profile. Estimated delivery timelines are not guaranteed where delay results from courier disruption, public holidays, force majeure or other circumstances beyond our reasonable control.
11. Cancellation, Replacement and Delivery Issues
Customer cancellations, transit-damage claims, incorrect or missing items, delayed or lost shipments, and replacement eligibility are governed by our Shipping, Cancellation and Replacement Policy available on the Website. Once an order has been processed, packed, assigned for dispatch or dispatched, it cannot be cancelled or modified.
12. Reviews and User Content
If you submit a review, photograph, comment or other content, you confirm that it is accurate, lawful, based on genuine experience where represented as such, and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format and use that content for operating, promoting and improving the Website and our products, subject to our Privacy Policy. We may moderate or remove content that violates this Policy or law. Reviews express the reviewer’s opinion and not necessarily ours.
13. Intellectual Property
The Website and its text, design, graphics, product names, photographs, videos, logos, trademarks, layout, software and other content are owned by or licensed to Thirsty Molecule LLP and are protected by applicable intellectual-property laws. Except for ordinary personal browsing, no content may be copied, reproduced, modified, republished, distributed, commercially exploited or used to create derivative works without prior written permission.
Products purchased through the Website are for personal use and not for unauthorised resale or redistribution. Nothing in this Policy transfers ownership of any intellectual property or confidential formulation, manufacturing or trade-secret information.
14. Third-Party Services and Links
The Website uses third-party services including WooCommerce, Razorpay and Shiprocket and may contain links to other websites. Their services may be governed by separate terms and privacy policies. We are not responsible for third-party websites, content or acts beyond our reasonable control, but this clause does not limit any responsibility that cannot lawfully be excluded.
15. Website Availability and Security
We may modify, suspend or discontinue any Website function, product listing or service for maintenance, security, legal or business reasons. We do not guarantee uninterrupted or error-free access. We may restrict or terminate access where we reasonably believe a user has violated this Policy, created risk, engaged in fraud or misused the Website.
16. Disclaimer and Limitation of Liability
The Website is provided on an “as available” basis. To the maximum extent permitted by law, we disclaim implied warranties not expressly stated and are not liable for indirect, incidental, special or consequential loss arising solely from Website interruption or misuse. Nothing in this Policy excludes or limits liability, a statutory warranty, or a consumer remedy that cannot lawfully be excluded or limited.
17. Indemnity
To the extent permitted by law, you agree to indemnify Thirsty Molecule LLP and its partners, officers, employees and authorised service providers against third-party claims, liabilities and reasonable costs arising from your unlawful use of the Website, infringement of third-party rights, fraudulent conduct or material breach of this Policy. This clause does not apply to loss caused by our own unlawful act or negligence.
18. Privacy
Our collection and use of personal data, including data processed through WooCommerce, Razorpay and Shiprocket, is described in the Privacy Policy available on the Website.
19. Contact and Grievance Information
For questions or grievances concerning the Website or an order, contact:
Grievance Officer, Thirsty Molecule LLP
A 401, Raheja Serenity, Thakur Village
Borivali East, Mumbai 400066, Maharashtra, India
Email: hello@thirstymolecule.com
20. Governing Law and Jurisdiction
This Policy is governed by the laws of India. Subject to applicable consumer-protection law, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over disputes arising from or relating to this Policy or the Website.
21. Severability and Entire Agreement
If any provision is held unlawful, invalid or unenforceable, the remaining provisions will remain effective. This Policy, together with the Privacy Policy, Shipping, Cancellation and Replacement Policy and any terms displayed at checkout, constitutes the agreement governing use of the Website and related purchases.
Thirsty Molecule LLP | Website User Policy